Privacy policy.

We use the information we collect to run Clovion AI for you, keep it secure, bill you accurately, and improve the product over time. We do not use customer data to train foundation models, and we do not pool one customer’s data into another customer’s reports.

Specific uses. Deliver visibility scoring, citation tracking, and GEO suggestions on the domains and competitor sets you configure. Authenticate users and prevent abuse. Send transactional notices about scoring changes, billing events, and security alerts. Provide support and respond to requests. Measure aggregate, de-identified usage to understand which features are working.

Lawful basis. For European customers, we process personal data on the basis of contract (to deliver the service you signed up for), legitimate interest (to keep the service safe and improve it), and consent (where you opt into marketing or product communications you can opt out of).

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We share data with a small set of subprocessors who help us run the service. Section 14 lists every one of them, by name, with the purpose and region. We do not sell personal data, and we do not share it with advertisers.

We may disclose data when we are legally required to (subpoenas, court orders, lawful government requests). When that happens, we narrow the scope, push back where appropriate, and notify the affected customer unless the law forbids it.

If Clovion AI is involved in a merger, acquisition, or asset sale, we will give customers notice before personal data becomes subject to a different privacy policy, and we will honor opt-out rights.

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A subprocessor is a third party we engage to process personal data on our behalf as part of delivering Clovion AI. We require every subprocessor to meet a baseline that includes a signed Data Processing Agreement, equivalent Standard Contractual Clauses where applicable, encryption in transit and at rest, an annual security review, and incident notification within 24 hours.

We maintain the live list in section 14 below. We also publish updates and material changes 30 days in advance for enterprise customers who subscribe to the subprocessor notification list. To subscribe, email [email protected].

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Clovion AI is operated from the United States, with infrastructure available in the European Union and Asia Pacific. When personal data moves across borders, we use Standard Contractual Clauses approved by the European Commission, the UK Addendum where the UK is involved, and equivalent safeguards for transfers governed by other regimes.

For customers who require data residency, see section 7. The default is US-East unless your contract specifies otherwise.

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Enterprise customers can pin their workspace to one of three residency regions. Once a residency choice is made, primary storage, backups, and most processing stay in that region. A small set of operational data (for example, billing records and audit metadata) may still be processed in the United States to support shared business functions.

Available regions. United States (US-East-1, Virginia). European Union (EU-Central-1, Frankfurt). Asia Pacific (AP-Southeast-2, Sydney). Additional regions on request for qualifying enterprise contracts.

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• 01United States — US-East (Virginia)
• 02European Union — EU-Central (Frankfurt)
• 03Asia Pacific — AP-Southeast (Sydney)

We hold SOC 2 Type II and ISO 27001 certifications, audited annually by an independent third party. The full reports are available under NDA from [email protected]. We also publish a security overview at /security with the practical controls and the latest pen test summary.

Encryption. Data is encrypted in transit using TLS 1.3 and at rest using AES-256. Production secrets live in a hardware-backed key management service and are rotated on a fixed schedule.

Access. Production access requires SSO, hardware-key MFA, and a documented business reason. Every access event is logged, reviewed monthly, and tied to an on-call ticket.

Resilience. Backups run every six hours with cross-region replication. Disaster recovery is tested twice a year against a four-hour RTO and a one-hour RPO.

Incident response. We notify affected customers within 24 hours of confirming a security incident that involves their data, with material updates every 24 hours until closure.

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You have rights over your personal data. The specific rights depend on where you live, but the core set is the same wherever you are in the world. You can ask us to do any of the following, and we will respond within the timelines the applicable law requires.

Right to access. Get a copy of the personal data we hold about you. Right to correction. Fix data that is wrong. Right to deletion. Ask us to delete your personal data, subject to legal retention requirements. Right to portability. Get your data in a machine-readable format. Right to object. Tell us to stop processing for specific purposes. Right to restrict. Pause processing while a dispute is resolved.

For California residents under the CCPA and CPRA, you also have the right to know what categories of personal information we collect, the right to opt out of any sale or share (we do not sell, and we do not share for cross-context behavioral advertising), and the right to non-discrimination if you exercise any of these rights.

To exercise a right, email [email protected] from the address associated with your account. We respond within 30 days, with the option to extend by 60 days when a request is complex. There is no charge for the first request in a 12-month window.

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Clovion AI uses a small number of first-party cookies that are strictly necessary to keep you signed in, balance load across our servers, and remember your workspace selection. We do not run third-party tracking cookies, advertising pixels, or session-replay tools inside the application.

Our marketing site (clovion.ai) uses a single first-party analytics cookie for aggregate, de-identified traffic measurement. You can decline it from the banner on first visit, and your choice is respected across the marketing site.

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Clovion AI is a business product. It is not directed at children under 16, and we do not knowingly collect personal data from anyone under 16. If you believe a child has provided personal data to us, email [email protected] and we will delete it.

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We update this policy when our practices change. Material changes are announced 30 days before they take effect via the in-product notification center, the [email protected] mailing list, and a banner at the top of this page.

Every version of this policy is archived. The current version, effective date, and a link to the prior version are listed at the top of the page. To see the full history, email [email protected].

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For privacy or security questions, contact [email protected]. For data subject requests and DPA questions, contact our Data Protection Officer at [email protected].

Mailing address. Clovion AI, Inc. 169 Madison Avenue, Suite 11731, New York, NY 10016, United States.

EU representative. Designated under Article 27 of the GDPR; full name and address available on request from [email protected].